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Our Culture

Our Culture

Zerorez® Louisville

Meet Chuck Jones!

Chuck started working with Zerorez® in July 2019. He later joined Zerorez® Louisville in the summer of 2020 and now leads the team. He is originally from Long Island, NY.

He loves everything about Zerorez®! One of the first things that stood out to him was his access to a life coach through the company, as well as several other benefits. He appreciates working for a company that truly cares for its employees. He says, "The consistent daily training helps maintain the accountability of ensuring each technician is a reflection of each other. Leaving each customer with the same experience every time."

Chuck is excited to see all that will come for Zerorez® Louisville, and he is confident in its technology and excellent customer service. He wants to continue to set standards and raise expectations in the industry. "As professional technicians, we are educators first--here to explain what we do, how we do it and why."

Setting a Standard for Customer Care

Plenty of other carpet cleaning services use "bait and switch" tactics when working with customers. You never know for sure what or who you're going to get from those companies. They promise one thing and deliver something completely different.

Since Zerorez® Louisville only employs well-trained and verified technicians, you can be confident that what you ask for is what you are going to get. We understand the importance of supporting our team members and strive to maintain a positive work environment for our technicians. That company culture of support, knowledge and care translates into superior service for you, our customer.

Highly Trained Technicians

We understand that you only want the best of the best to care for your home, and you want to feel you can trust someone who comes to provide that care. Before we send them out into the field, each of our technicians must meet certain requirements:

  • Every Zerorez® technician passes a 15-page technical exam before he or she begins working in the field.
  • Every technician must get your consent before performing any service.
  • Every technician must pass a background check and have no criminal records or DUI's. Every technician is licensed, bonded and insured.
  • Every technician must follow strict company guidelines and uniform codes. We want you and your family to feel at ease and safe with the person providing carpet cleaning services and working in your home.